HyTechPro: The 7Cs Approach to Success

The whole business world is abuzz with ‘digital transformation.’ Gone are the days when the best practice to know the customer was through CRM. Today digital footprint does the job of understanding customer behavior and expectation. However, with digital business reaching a tipping point, organizations focus more on the “digital” without understanding what the “transformation” demands. “Customers, today, check websites, online reviews, advice from communities, visiting testimonials and star rating of the websites to decide and buy. Set against this backdrop, organizations need to move them from a physical model to a digital model for valuable customer experience and efficient results,” begins Neeraj Garg, COO, HyTechPro.

Governed by a vision to enable seamless digital transformation, HyTechPro assists organizations caught up in the frenzy of digital transformation by equipping them with next-generation IT services. Backed by nearly 15 years of experience in IT services, various technologies and domains, the company takes a result-oriented approach to digital transformation by developing a ‘7C digital transformation framework’ powered by Business Intelligence (BI). To develop IT strategies that directly address the business problems of the client, Garg and his team at HyTechPro have put innovative, agile and customer-centric procedures in place to strengthen the company’s unique framework. “Rather than acting as mere development partners for our clients, we strike the right chord by suggesting the most suitable technologies for their business,” states Garg.

To begin with, the first ‘C’ stands for ‘Continuous Customer Feedback and Optimization’, which stresses on fostering customer feedback and reviews after launching a product. With a commitment to evangelizing a customer-centric culture, HyTechPro’s framework emphasizes understanding what the customer needs and the vital role of customer feedback in propelling a product and the business forward. “Once you have the customer feedback, the ‘Continuous Business Planning’ aspect of the framework allows the teams to plan, strategize and implement the feedback, making it available for your end-users,” adds Garg.

Following this, the most important stage of the framework is ‘Collaborative Development’, wherein developers create the product as per the customer feedback. Teams at HyTechPro leverages JIRA for bug tracking and agile project management.